Our Pledge

This year, the Saint-Paul de Vence Tourist Information Office and its partners are banking on quality. 

The services on offer at the home of the Tourist Information Office have been designed with you in mind…
Authentic and unique, an authentic village house decorated in a unique style.
A warm welcome, a ready ear, information, advice and assistance are more than just words to us – they are tailored to your needs.
We'll find what you're looking for, the right tour, the latest attraction, choice encounters… After all, we didn't meet by chance!
Always on hand, Saint-Paul de Vence welcomes visitors all year round, so we're open every day.
Quick to adapt, because every visitor is unique, and needs evolve.

 

Quality is the key

Because building a home calls for tools, plans and reference frames, the team at the Saint-Paul de Vence Tourist Information Office decided to embrace France's Qualité Tourisme programme. Every day, we apply the brand's standards and adapt its programme to our destination's values and to what quality tourism means to us.

 

The QUALITÉ TOURISME™ brand is all-important to the work of the Tourist Information team and Office: writing up and sharing our expertise and procedures, complying with the obligatory criteria of the quality reference frame, disseminating information internally and externally, measuring customer satisfaction, training the team… A wonderful toolbox (that is constantly being enriched) now enables the Tourist Information Office to enhance the professionalism and recognition of our work, to perpetuate our efforts, and to achieve our goals.

 

QUALITÉ TOURISME™ label since Octobre 2017.

Our Quality Policy

Nicole Sobié Quality Manager

How will this impact our visitors? We are aiming for 100% satisfaction throughout the entire year. When visitors leave the Tourist Information Office, they must have the answers to their questions as well as a broader view of activities in and around our destination. The warmth and quality of our services are just two good reasons for visitors to return or to recommend Saint-Paul de Vence for a longer stay. We have all the ingredients we need. It's down to us to demonstrate our sense of hospitality.

Read our quality commitments

QUALITY IN ACTION

THE QUALITÉ TOURISME™ STATE-GUARANTEED BRAND

The official Qualité Tourisme™ brand is designed to guarantee that you always enjoy the very best of French hospitality and tourist services. Qualité Tourisme™ is the only official trademark awarded to tourism professionals for their hospitality and service quality.

It is accredited to service providers who meet strict customer satisfaction quality standards. Services are regularly checked by independent mystery inspectors to make sure that the establishments are still providing satisfaction guaranteed. Qualité Tourisme™ gives you a hallmark you can trust in to choose tourist establishments with quality services.

The Qualité Tourisme™ brand covers the entire tourism chain as your guarantee of quality throughout your holiday: accommodation, catering services, tourist attractions, sports and leisure activities, tourist information centres, etc. So you can plan your holiday safe in the knowledge of quality you can depend on. Everyone from leading destinations to places off the beaten track and from major international groups to small independent establishments has joined forces with Qualité Tourisme™ to celebrate French tourism quality in action. Nearly 5,200 establishments are displaying the Qualité Tourisme™ trademark.

More information
Tourism professionals target your satisfaction with Qualité Tourisme™!
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